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  • Oscar Del Santo 6:00 pm on October 20, 2009 Permalink | Reply
    Tags: ,   

    Viral Marketing the Spanish Way: the Graham Newey Story

    In recent years, the elusive search for online ‘Viral Marketing’ has become the Holy Grail of marketeers everywhere. Seminars, presentations, conferences and e-books on the topic abound: some of them adding great value - those of the celebrated world wide ravist David Meerman Scott’s come to mind – while others manifestly below par.

    With this state of afairs, it is refreshing to come across examples of ‘genuine’ social media viral marketing that epitomize the best Web 2.0 practices, philosophies and attitudes. If as Anthony Robbins is fond of saying ‘success leaves clues’, we have much to learn from the case of Spanish (don’t be fooled by his English-sounding name) up-and-coming pop-star Graham Newey. Graham’s results are so remarkable that he may be rightfully regarded as a textbook case of how to go viral with a very limited budget but tons of creativity and a passion for what you do.

    In a recent interview published in Spanish in this Tweetblog, Graham told me how he went from absolute scratch to becoming a budding pop-star in less than two years by creating quality home-made multimedia content with virtually no sponsoring and subsequently uploading it in three key high visibility social web sites: Myspace, Facebook and YouTube.

    There is no question about Graham’s talent, a talent that underlies all of his artistic endeavours. If this twenty-something Barcelona-based composer, arranger and live performer has become a sensation is due in great part to his catchy electro-pop lyrics and the stylized ‘camp’ aesthetics of all his multimedia creations.

    Graham Newey

    The figures speak for themselves: hitherto there have been more than 17,000 downloads of his videos and 60,000 views of his home-made Myspace profile. As I mentioned earlier Graham is also very active on Facebook, where his fans exceed 1,100. Surprisingly Graham hasn’t got a webpage yet – one is in the works he tells us – and it is only recently that with a little prodding from me he signed up for Twitter and started what I hope will be a very promising Twitterland adventure. His online philosohy so far can be summed up as follows: quality content first and foremost, free distribution via selected social networks, not to worry about ROI or statistics and enjoy what he does with the support of his loyal followers - who through sheer word of mouth take care of promoting his quality content all over the social web.

    Having performed a string of live gigs all over Spain and on the verge of recording his first album, Graham is ready to sign up a lucrative contract and become the greatest example of zero-budget viral marketing Spain has yet to witness.

    Oscar Del Santo is an online strategist, publicist and trailblazing reputation manager. He helps individuals and organizations achieve their online goals through the implementation of tailor-made online strategies with strong social web and ORM components. He is a sought-after ‘de-mistifying’ trainer, key speaker and trusted & confidential advisor in online reputation crises scenarios .

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  • Oscar Del Santo 2:38 pm on October 8, 2009 Permalink | Reply
    Tags: intersection consulting, , ROI, ,   

    The true ROI of the Social Media 

     

    The true ROI of the Social Media

    A fierce debate has been taking place in the blogosphere for quite some time regarding the ROI (return on investment) value of the social media and how to measure it and present it in credible ways to ‘Generation X’ (and older) hard-nosed marketing directors. In the heat of the argument, all kinds of ingenious proposals have been put forward, ranging from the dismissal of ROI as a valid concept when applied to the social media to its substitution by more appropriate acronyms like ROA (return on attention), ROE (return on engagement) and the like.

    Luckily for us – embattled client-facing online strategists and account managers of all guises – the visual genius of Mark Smiciklas from Intersection Consulting has come to the rescue with a simple yet brilliant graphic (based on Shane Gibson’s Social ROI model) that encapsulates the multifacted nature of Social Media ROI.

    Social Media ROI by Marc Smiciklas

    As we can see, the ROI of the Social Media goes well beyond hard and fast sales and affects intangibles such as reputation, client retention, client education or the building of trust that are simply crucial to the long-term success of any business.

    Just as the old-fashioned accounting conventions were not taking into account environmental impact and/or the losses that the environment was incurring as a result of business operations, ROI as traditionally understood and applied in marketing fails to do justice to the social media boon businesses of all kinds can enjoy if they implement sensible and strategically sound social media marketing plans.

    I very much hope that this revealing graphic will help to present social media ROI in all its depth and breadth to organizations willing to invest into the social web.

     

    Oscar Del Santo is an online strategist, publicist and trailblazing reputation manager. He helps individuals and organizations achieve their online goals through the implementation of tailor-made online strategies with strong social web and ORM components. He is a sought-after ‘de-mistifying’ trainer, key speaker and trusted & confidential advisor in online reputation crises scenarios .

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    • Verónica Aimar 1:33 pm on October 15, 2009 Permalink | Reply

      A wide range of variables to work on, once having them incorporated as part of managing the Social Media effects/consequences. Thank you for this clarifying graphic.

  • Oscar Del Santo 6:14 pm on September 12, 2009 Permalink | Reply
    Tags: , PR, , ,   

    PR & SEO : Together We Stand 

    Communicate Magazine from London recently published a fascinating and timely debate between PR heavyweight Abigail Harrison from thebluedoor and her SEO nemesis Andrew Girdwood from bigmouthmedia about the pros and cons of using either a PR or a SEO agency to assist a company in their social media strategy.

    I do not believe there is currently a more urgent or pressing debate from the point of view of online strategy or online reputation management.

    The arguments used by the two participants are the ones we might have expected from the PR and SEO camps. See if you can guess who said what:

    • PR, like the web, has always been about people. SEO is intrinsically and historicaly linked to Google bots and algorithms – not people, and certainly not reputations
    • I don’t think we have seen any evidence that the PR agencies have caught up with, or overtaken, the digital natives
    • I feel that SEOs… get in the way of the strategic thinking required for meaningful PR

    And yet there were some gems to be found in the crossfire, like Andrew’s adroit assertion that “Social media is a discipline which requires online communication skills, alongside technical skills and analytical skills. A deficit in any one of these three key areas is a threat to success of the campaign.”

    Quite, Andrew! Bull’s eye! This is indeed what I have been arguing for quite some time: that SEO and PR are inextricably linked in today’s social media realities, and that any agency that is deficient in either is competing at a serious disadvantage. Which in turn explains why the more enlightened agencies are favouring a cross-pollination of digital and communication skills for new key roles – the likes of online reputation manager or social media strategist.

    Indeed, the leading agencies of tomorrow will be integrated communities where technical and communications staff work together seamlessly under the ovearching leadership of the online strategist, a professional whose qualifications and interests must encapsulate the best that the worlds of SEO and PR have to offer.

    Oscar Del Santo is an online strategist, publicist and trailblazing reputation manager. He helps individuals and organizations achieve their online goals through the implementation of tailor-made online strategies with strong social web and ORM components. He is a sought-after ‘de-mistifying’ trainer, key speaker and trusted & confidential advisor in online reputation crises scenarios .

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    • squidoo 4:34 pm on September 19, 2009 Permalink | Reply

      thanks for this interesting read, nice one, excellent.

    • Jose Llinares 9:00 am on September 24, 2009 Permalink | Reply

      As a person working in SEO I have to say that PR activity is providing to our work huge benefits and therefore is completely need to work close to each other.

      “SEO and PR are inextricably linked in today’s social media realities” AMEN

  • Oscar Del Santo 10:48 pm on September 9, 2009 Permalink | Reply
    Tags: , , social media plan, training   

    Not an IT issue 

      

    Not an IT issue: Social Media Plans and the Importance of Training

    personaswebdesign

     “It’s the buzz; We have to jump onto the bandwagon; All my friends are in it; Our competitors have this brilliant Facebook page; It’s free advertising …”

    These are some of the most recurrent reasons why we professionals are called to the rescue of many a decent-sized company eager not to be left behind and ready to implement some kind of half-concocted social media strategy in record time – which usually entails having a modicum of a presence in the social networks to begin with.

    Happy as we are to be of assistance, the reasons above denote a lack of understanding of the new realities the company or organization will be facing as it joins the social side of the Web 2.0 that should set our alarm bells ringing. ‘I want to join the social networks to have a better communication channel with my workers, customers and the community’ or ‘I want to be able to offer information of true value to my customers’ are reasons I have never come across in pre-sales meetings. Little surprise if events take a disheartening but expected course after a while.

    Time and again I have seen the same story unfold. The pros are called in; the strategy is implemented; all the IT applications and the web design & development phase is completed; the company builds up a budding presence in the social networks … and then, after a few months, interest dwindles, enthusiasm wanes and no one is able to name any tangible benefits in return for the time and the effort invested in the first place!

    I want to argue here that we professionals are often to blame. The single, most damaging mistake that internet consultants of every guise make when implementing any social media plan is this: lack of previous adequate training beyond the technical side of the initiative.

    As Jennifer Korell noted in a recent article worth reading in full, the social media means that “dialogue has replaced monologue and narrowcasting is replacing broadcasting online.” And yet companies are still operating under the old marketing and PR tenet of “remaining on message” and using the novel social platforms as just another means of monologuing and broadcasting. Unsurprisingly customers (and even staff) fail to be persuaded and tune out once the novelty wears off.

    This sad state of affairs is to be expected unless we expose our clients to ‘the new rules of marketing and PR’ (to use David Meerman Scott’s felicitous phrase). Any project undertaken without previous training in the new philosophies of transparency, optimized content generation, soft and viral marketing, online democracy, etc. is doomed to failure – no matter how slick or glossy the application or network in question. The shift in perception needs to predate the actual implementation phase and must engage all the parties directly and indirectly involved.

    I am a strong advocate that, whenever possible, training should reach the whole company in one way or another. Engaging outside stakeholders is a risky enterprise unless enough critical mass has been reached at home. We want employees of every department to understand what increased transparency is going to mean to their everyday working lives, we want them to become evangelists for their company in the social networks, we want them to generate enthusiasm and exchange ideas and even constructive criticism via blog comments and other means beyond the official line. And we want everyone to be of one mind when it comes to editorial and content generation policies.

    My advice to my fellows and my clients is straightforward: never implement a company-wide social media policy without securing as much as this is practicable company-wide training in the philosophies that are being embraced. Training should come at the start of the project, and be particularly thorough for anyone remotely involved in the key areas of communication, marketing and PR.

    It has been stated hundreds of times and it bears repeating: a Social Media Plan is not an IT issue. It is a company-wide issue where the involvement and the sharing of values by all according to established guidelines will be of true and lasting benefit. 

    Oscar Del Santo is an online strategist, publicist and trailblazing reputation manager. He helps individuals and organizations achieve their online goals through the implementation of tailor-made online strategies with strong social web and ORM components. He is a sought-after ‘de-mistifying’ trainer, key speaker and trusted & confidential advisor in online reputation crises scenarios .

    Add to FacebookAdd to DiggAdd to Del.icio.usAdd to StumbleuponAdd to RedditAdd to BlinklistAdd to TwitterAdd to TechnoratiAdd to FurlAdd to Newsvine

     
  • Oscar Del Santo 10:31 am on September 8, 2009 Permalink | Reply
    Tags: Bryan Jones, , , marketing redes sociales, , ,   

    Introduction to Social Marketing 

    This is a wonderful introduction to marketing in the social media (Facebook, Twitter, and others) by Bryan Jones. Enjoy!

    Esta es una bonita introducción al marketing en las redes sociales (Facebook, Twitter y otras) de Bryan Jones. Disfrútala!

    View more documents from Bryan Jones.
     
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